01
Is the transaction secure?
Your order is completely secure. All transactions are processed through PayPal, which includes full buyer protection. We never store or access your payment details. You can purchase with complete peace of mind.
02
I placed my order — what happens next?
Once your payment is confirmed, you will receive two emails:
- First email — sent instantly with your order invoice and confirmation.
- Second email — sent shortly after with your login credentials (username, password, server URL) and setup instructions.
Check your
spam / junk folder if you don't see them. In rare cases delivery can take up to
8 hours. Still nothing? Contact us at
contact@channelroots.com.
03
Should I use a VPN with your service?
Yes, we recommend using a VPN. It helps bypass network restrictions or ISP blocks that may affect your streaming, while also enhancing your privacy. Make sure your VPN is connected before launching the IPTV app. We recommend ExpressVPN or NordVPN.
Yes — we offer a full 30-day money-back guarantee. If you are not completely satisfied within the first 30 days, simply send us an email and we will process your full refund within 10 business days. No questions asked.
05
I haven't received my order — what do I do?
First, check your
spam / junk folder — our emails occasionally get filtered. If you still can't find it after
8 hours, contact us directly and we'll resend your credentials immediately:
contact@channelroots.com06
My subscription has ended — how do I renew?
Renewal is done manually. Contact us by email or through the website when your subscription is about to expire and we'll take care of it right away. Your username and password typically stay the same after renewal — no need to reconfigure your apps.
07
Can I buy a subscription as a gift for someone else?
Absolutely. When placing your order, simply enter your email address and the recipient's full name. Once you receive the login credentials, you can forward them directly to the person you're gifting.
