Refund Policy :
At Channelroots.com, we are committed to customer satisfaction and strive to provide a hassle-free experience. Before making a purchase, we highly recommend that you take advantage of our trial offer to ensure that the service meets your expectations.
Refund Policy:
We offer refunds under the following conditions:
Within 30 Days: We offer a 30-day money-back guarantee. Refunds will be processed for purchases made within this period.
Issues on our part: If an issue is on our part and cannot be resolved within 72 hours, we will provide a full refund or resolve the issue promptly.
Refund Exclusions:
Refunds or partial refunds will not be given under the following circumstances:
Dissatisfaction with the channel line: No refund will be given if the customer does not like the channel line.
Switching to another service: No refund will be given if the customer finds another service.
Refusal to Apply Solutions: If the customer refuses to apply the solutions provided for any issue, no refund will be processed.
Refund Processing Time:
Refunds are typically processed within 20-31 business days for credit card payments. However, in some cases, it may take up to 90 days. Channelroots.com is not responsible for the processing time as it is determined by the payment providers.
Channel Issues:
If some channels are experiencing freezing, buffering, or intermittent interruptions, our expert engineers are continuously working to resolve them. Temporary issues may occur due to internet fluctuations, box/app/client configuration issues, ISP issues, server downtime, or routine updates/reboots.
Compensation for extended interruption:
In case a user cannot access their IPTV subscription for 72 hours or more due to server issues or problems caused by us, we will either provide a full refund of the package price or add the lost time on top of the subscription for free. Additionally, we may offer additional bonuses, which can be negotiated upon contact.
Contact Us:
If you have any questions or concerns regarding our returns and refunds policy, please feel free to contact us at contact@channelroots.com, and our customer support team will be happy to assist you.
